The Welcoming Workplace blended learning series features self-paced e-learning modules followed by live workshops. Click below to learn more about blended learning, and outcomes and benefits of the program—then watch a 1:40 introduction video!
Blended learning is an instructional design model where a program consists of a combination of self-paced online learning plus live group discussion and practice.
The model helps address the practical issue of getting everyone in the same place at the same time for learning & development programs. (A tricky issue in hybrid and remote teams!)
It also makes the programming more accessible. Participants can set the pace in the online portion, allowing for different cognitive processing styles and auditory/visual abilities. This way, all participants can come to the live workshop session with the same level of base knowledge on the topic.
Coming together for a live session with everyone having completed the online module allows us to maximize the group workshop time with practice, interaction, questions, and real-world application of concepts.
Blended learning helps people to encode and apply concepts, so they are more likely to use the information in the workplace. Because learning is a journey, not an event.
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Participants learn the elements of a giving and receiving a good apology, as well as how to avoid giving a non-apology.
Real-World Application: Workplace examples and case studies are modelled in the live workshop. Participants also learn how to avoid the ‘non-apology’.
Participants come away with a workbook, an apology recipe card and “cheat sheet” card to serve as a reminder.
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Happier Employees, Happier HR. Teams that know how to give and receive good apologies experience higher levels of trust. With a culture of clear, co-operative communication, people feel safe admitting their mistakes. Workplace engagement, retention, and innovation rise (making employees happier!) and employee turnover falls (making the HR folks happier).
If the warm fuzzies aren’t enough on their own, there’s always the nuts & bolts of HR Governance and Compliance: When your people know how to give and receive a good workplace apology, they can de-escalate conflict and reduce the number of HR grievances and lawsuits filed.
So, if there has been a rupture in a team, a friction that needs resolving, or if you want to foster a safe and open culture of communication in your workplace, watch the 1:40 video below.
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